Privacy Policy

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details: name, email address, phone number, billing and delivery address.

• Transaction details: purchases, payments, and order history.

• Saddle fitting data: horse measurements, fitting notes, and related service information.

• Website usage data: cookies, browsing activity, and preferences.

2. How We Use Your Information

Your information is used to:

• Process and deliver orders.

• Provide saddle fitting services.

• Communicate with you regarding purchases, services, or inquiries.

• Improve our website, products, and customer experience.

• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal data. Information may be shared only with:

• Trusted service providers (e.g., couriers, payment processors).

• Legal authorities if required by law.

4. Data Security

We implement reasonable safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

5. Your Rights

Under South Africa’s POPIA, you have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for certain processing activities.

• Lodge a complaint with the Information Regulator if you believe your rights are infringed.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies & Website Tracking

Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings, but some features may not work properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

For questions or requests regarding your personal information, please contact:

Email: hello@saddlefittingsolutions.co.za

Phone: +27762738936